Clear Answers
Frequently Asked Questions
Everything you need to know about fares, driver allowances, interstate permits, and trip planning.
How does booking advance and cancellation work?
A 30% advance confirms the booking. After the booking is confirmed, the advance is not refunded if the traveller cancels. If the traveller cancels less than 7 days before travel, no amount paid is refunded.
What if the vehicle provided does not match what was booked?
The exact vehicle is confirmed at booking and depends on availability. If the vehicle provided does not match the booking, tell us before the trip starts so we can fix it. Once the trip has started with the vehicle, it cannot be changed.
What are the driver duty hours and evening policies?
Standard duty time is 8:00 AM to 8:00 PM. Driving or waiting after 8:00 PM, including night halts and late airport pickups, is agreed with the driver before the trip and may carry extra charges.
Are tolls and parking fees included in the fare?
Toll charges and parking fees are additional.
Is driver bata included?
Driver bata is included, except when the driver stays at a place without driver accommodation.
Do outstation trips require extra interstate permits and taxes?
Interstate permits and border taxes will be charged extra for trips outside Kerala (such as Kanyakumari in Tamil Nadu).
How are package kilometers calculated?
Package kilometers are calculated from Kochi Airport and back to Kochi Airport.
Do standard rates apply during Christmas and New Year peak season?
Standard rates do not apply from 15 December to 10 January.
How do I pay for my booking?
Payment details are shared on WhatsApp after you confirm.
Still Have Questions?
We are ready to answer questions about road conditions, route timings, or custom packages.